UX & Systems Design
convoy
A connected ecosystem of drivers, neighborhood lockers, and autonomous robots, using live tracking and camera-verified handoffs to close the porch-piracy gap.
ROLE
Project Manager
TIMELINE
10 Weeks
TEAM
4 UX Designers
Project Manager
UX Design
UX Research
System Design
Service Design
THE PROBLEM
Porch piracy is a routine cost of e-commerce, not a fringe inconvenience.
As online shopping became the default, the last mile, the stretch between a delivery truck and a front door, became the weakest link. Packages sit exposed, visible from the street, for hours at a time.
104M
packages stolen in the U.S. in the past year, a $37B problem
SAFEWISE, 2025
29.7%
of U.S. households experienced package theft in 2025
OMNISEND, 2025
98%
of stolen packages were visible from the street; 61% sat within 25ft of the curb
PINKERTON ANALYSIS, 2025
THE ECOSYSTEM
One trusted platform connecting drivers, lockers, and robots.
Convoy operates as three physical touchpoints unified by one app layer: driver, locker, and robot. Real-time tracking runs underneath all three, so the handoff between them is never a black box.
Driver System
Positions drivers as the core connectors in the network, prioritizing safety, reliability, and fair pay.
Neighborhood Lockers
Secure, local hubs with built-in cameras give every delivery a verified, monitored drop point.
Delivery Robots
Flexible, on-demand robots move packages the final stretch, from locker to door.
Real-Time Tracking
Live location, proof-of-delivery photos, and in-app messaging replace guesswork.
KEY DECISION
Grounding Percy's specs in a real, commercially deployed robot.
Every autonomous-delivery concept can claim whatever range and speed it wants on paper. I made a specific call about how Convoy's robot would avoid that trap.
WHAT I CHOSE
Anchor Percy's specs to a real, deployed robot.
WHY
Serve Robotics already runs autonomous sidewalk robots at commercial scale, completing over 100,000 real deliveries. Grounding Percy's spec sheet in a machine that already works kept the concept honest and verifiable.
WHAT I DIDN'T CHOOSE
Designing the robot's range, speed, and capabilities from imagination.
WHY
Free-form robot specs are exactly the kind of studio-project shortcut that falls apart under scrutiny. A recruiter or engineer could poke holes in invented numbers in seconds.
100K+
Benchmarked against Serve Robotics
Real deliveries completed by Serve Robotics' autonomous fleet across 5 major U.S. cities, the anchor for keeping Percy's specs plausible.
KEY FEATURES
Built from real, high-fidelity screens.
A DIRECT, HONEST COMPARISON
Compare Delivery Methods
Before committing to a method, users see speed, distance, and CO2 impact side by side. Robot delivery is recommended by default when it wins on convenience and sustainability, cutting CO2 per delivery by up to 65%.
SELECT LOCKER
Neighborhood Lockers
Nearby lockers show live availability, walk time, and security level before a user commits to one. Recommended hubs are flagged based on proximity and open capacity.
SECURE HANDOFF
Verified before it's ever released.
Every handoff, locker or robot, requires a device match before a package unlocks. Live camera access through Percy means you can watch it happen instead of hoping it did. That verification is the direct answer to the exposure problem outlined above, extending well past a tracking dot on a map.
MEET CONVOY'S ROBOTS
"Percy is on the way."
The robot is styled with a name, a friendly silhouette, and a status line that shows up in the app the same way a person would. Trust in autonomous delivery begins with how the robot presents itself, as much as whether it functions correctly.
MY ROLE
Project management, systems logistics, and brand direction.
Convoy was a four-person team. I served as project manager: concept development, system logistics, brand direction, and a color-vision-safe status system for colorblind accessibility, plus keeping the robot-delivery concept honest.
WHAT SHIPPED
A full ecosystem built and presented for studio crit.
The team delivered a complete digital prototype, a physical robot model built in Rhino and rendered in Keyshot, and a business case covering sustainability and city-scale rollout. Early brand direction was also reviewed by a Google Ventures design lead at The Shed shortly after midterms, with feedback to lean harder into storytelling in future presentations. Like any 10-week studio project, it hasn't been tested with real users outside the classroom. That's the honest scope of what exists today.